Return Policy

Unsatisfied - If you are not completely satisfied. The item(s) must be returned within 7 days. The buyer will not be reimbursed for S&H fee(s) for returning an unwanted item. Note: PayPal deducts a percentage fee when refunding money to Premiere & Business accounts, so PayPal will deduct correct amount automatically reducing the total amount refunded, minus S&H fee(s) when applicable. Please visit PayPal Fees for more information.

Damaged Items - All mechadise not damaged during shipment will be replaced at the buyer's request, or we will issue a full refund. The item(s) must be returned within 7 days. We will reimbursed the buyer the S&H fee(s) for returning a damaged item. Note: PayPal deducts a percentage fee when refunding money to Premier or Business accounts, so PayPal will deduct correct amount automatically reducing the total amount refunded, minus S&H fee(s) when applicable. Please visit PayPal  for more information. All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please send emails to info@poppopfranks.com within 7 days of the date of shipment of your order, and your claim will be processed immediately.

 Note: Established procedures by UPS, U.S. Parcel Post, and trucking lines, must be complied with or they may deny your claim.

Shortages -When you receive your order and find it has not been filled completely:

Check your order. If the item was out of stock, we will issue you a refund, credit towards another item, or reship the item when it becomes available.

Thoroughly check the cartons and packing. Small items may be under the packing material.

Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier.

 If there is no tampering and an actual shortage exists, please send emails to info@poppopfranks.com we'll need to know the invoice number, the missing item number, and whether you prefer a refund, credit, or a replacement. We will investigate the shortage. When the item is confirmed as not shipped, we will issue you a refund or the item will be shipped, whichever you prefer. If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.

Lost Orders - If you have not received your merchandise purchase in a reasonable period, please send emails to info@poppopfranks.com 

We will initiate a tracer, Carriers require a 10-day waiting period before they will accept the tracer request. The U.S. Postal Service requires a 30-day waiting period from date of shipment before they will accept a tracer.

We will notify you when we receive the result of the tracer. Results of a tracer are generally,

1. The Carrier is unable to prove delivery. Therefore, we will replace or refund the amount paid (Including Shipping), or we will reship your merchandise as you requested.
2. The Carrier will submit a photocopy of a delivery receipt which will be forwarded to you. It will show the order was delivered in full, and the signature of the person who received the order and the date it was delivered.